Frequently Asked Questions

If you have received an offer code you'd like to use when making a booking online you can enter it at the start of the booking process. At the start of our 3-step booking process you'll be asked to choose the date and resort you'd like for your break, then the number of guests attending and their ages and thirdly the type of accommodation. Near the end of your quote, it will give a break down of everything you have selected, and under 'discount' you will be prompted to enter your offer code. Once you've entered the code simply click the 'apply offer' and the discount will be added to your booking and will display on the break summary page just before finalising your break. Please note offers can be applied to new bookings only, we are unable to add offers or promotional codes to an existing booking.

Butlin's offers exclusive discounts for a wide range of companies and organisations for their employees and members in the UK.  You'll be able to obtain your company's Q code from your employer and to use this unique discount code, simply go to www.butlins.com/PHC and then click 'Find a break'.  From here you can enter your company Q number in the search bar and click the 'Check Q Number' button. Once the Q Number has been confirmed, your discount will be automatically taken off of your holiday cost at the completion of your quote.

If you are booking with our team over the phone, please let them know what offer/code you have towards the beginning of the call so that they can ensure that they include it on your booking.

Yes! We will require all of your guests name, dates of births and addresses. You can do this online at the time of booking, or give our team these details if booking over the phone.

At Butlin’s, we're all about inclusivity. Whether you're someone with restricted mobility, a disability, or any special care requirements. We aim to ensure that our services are as accessible as reasonably possible, so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded.

If you have any questions or concerns about accessibility or getting around our accommodations and venues, just give one of our Specialist Advisors a shout on 0330 100 9334. They're available Monday to Sunday, 9am to 6pm, and they're more than happy to help. If your circumstances change before or during your break, that’s ok, just keep us in the loop. We're here to make sure your Butlin’s experience is as enjoyable and as stress-free as possible.

Butlin’s has a limited number of fully adapted accommodation units, which may be suitable for guests with disabilities.  In order for Butlin’s to provide you with full information of what is available on resort and to discuss your specific requirements and needs, call our Butlin’s specially trained coordinators on 0330 100 9334.

You can use your Tesco Clubcard vouchers as either full or part payment towards a holiday with us. To do this you'll need to exchange your Clubcard vouchers for a Butlin's e-voucher by calling Tesco Clubcard rewards on 0808 100 0707 or visiting the Tesco Clubcard Website.

You'll receive two e-mails as confirmation from Tesco with the second e-mail containing your Butlin's e-voucher number. Once you've received your e-voucher number, give our a friendly advisors a call at least 14 days before the start of your break on 0330 100 6648 and we can arrange everything for you.

Your e-voucher number can only be used against the cost of your accommodation and cannot be used to pay for a dining plan or any additional extra such as activity passes. Your e-voucher also cannot be used towards the deposit for your break.

For more information on how to use your Tesco Vouchers with us please click here. (https://www.butlins.com/help-contact/tesco-clubcard) Please note Tesco Vouchers can only be used for payment towards breaks and cannot be used for Day Visits.

For groups of 19+ we can help make everything so much easier for you. Just call our friendly group advisers and they will be happy to help you arrange a break that’s perfect for you and your friends.

For information and quotes on bookings with 20 guests or more please call our dedicated team on 0330 100 9732, they're open 9:00 am - 5:00 pm Monday to Saturday.

If you book a Big Weekender break more than 70 days before the start of your break, you can either pay the full amount or a deposit. If you book 70 days or less before the start of your break, you’ll have to pay in full at the time of booking.

Standard Deposits:

£35 per person
If you select Auto Pay it will be from £15 per person.

Full balance due 70 days before weekend start date

Arena Breaks (including Darts breaks & Fatboy Slim):

£45 per person
If you select Auto Pay it will be from £25 per person.

Full balance due 70 days before weekend start date

As our Big Weekenders are 3-night breaks, you do need to book for the full duration. You can stay for just 1 or 2 nights but will need to pay for all 3.

All guests travelling to our resorts aged 18 or over are required to provide identification on arrival. The only accepted forms of Identification are a photographic driver’s licence or passport (provisional licenses are also accepted). Failure to provide identification (as specified above), if asked will lead to refusal of entry to our resorts.

Here’s all you need to know to make sure you have a speedy and smooth arrival and check-in experience.

You’ll receive an e-mail from 6pm the day before you arrive to confirm your arrival information, including your allocated arrival entrance - you can arrive on resort from 1pm.

When you get to Butlin’s, you’ll need to head to your allocated arrival entrance. It’s really important that you arrive at the right arrival entrance to ensure a safe and easy check-in.

Our team will direct you onto our drive through check-in, where your welcome pack and key card will be waiting for you. All you need is your booking reference number and photo ID ready to show our team.



Fancy checking in a little earlier? For just £20 per room, you and your family can access your accommodation from 1pm (usually 4pm). That’s three whole hours of extra fun! Interested? Check availability via My Account or by giving our team a call on 0330 100 6649 before 4pm the day before your break begins (subject to availability).


For more information on what to expect before you arrive on resort and check in, click here. 

Of course! You’ll receive an e-mail from 6pm the day before you arrive to confirm your arrival information, including your allocated arrival entrance.

We know that once you've set off on your break with us you'll want to start having fun on resort as quickly as possible. To make this easier for you to plan your journey to our resorts we've got lots of information below depending on how you're arriving:

Car
Bognor Regis: It's easy to get to Bognor Regis by car, with the resort just over an hour away from the M25 London orbital motorway and London Gatwick International Airport.

Train
Bognor Regis: Our resort is roughly an hour away from London Victoria to Bognor Regis train Station. Some services require that you change at Barnham, so be sure to check with National Rail for times and fares. Bognor Regis Railway Station is very close to the town centre, and taxis can be hired from within Bognor Regis Train Station.

Coach
You're able to book a coach with National Express and you'll be dropped off conveniently at any of our resorts. You can find more information about travelling with National Express here.

Ferry
Bognor Regis: The closest ferry port to Bognor Regis is Portsmouth Harbour which is around 24 miles away, with the next closest port at Newhaven, approximately 42 miles away from resort.

Airports
Bognor Regis: Gatwick Airport is the nearest international airport, which is about an hour's drive from Bognor Regis, and has a regular train service that runs from the airport to Bognor Regis. Next closest airports are Bournemouth Airport at around 67 miles away from Bognor Regis and Southampton Airport which is only 38 miles away.

Addresses:
Bognor Regis: Butlin’s Bognor Regis, Upper Bognor Road, Bognor Regis, West Sussex, PO21 1JJ

Never miss a beat with our Big Weekenders App at your fingertips, you can check out our line-ups, book daytime activities in advance and explore our resorts without leaving the sofa, saving your feet for the dance floor. 

You can make an amendment to your booking up to 4pm the day before your break begins. We're able to change names on your booking (other than the lead guest) up until 11am on the day of arrival.

To make an amendment to your booking, please get in touch with us via phone on 0330 102 5296, or log in to My Account to view your booking, request a confirmation. plus, make a payment, add and remove dining  and add guest details.

If something's come up and you need to change the date of your break, we would need 70+ days notice for this and we're happy to move your holiday to any other date within the same calendar year, subject to availability. If the cost of your break is higher you will need to pay the difference and our friendly team will help you find the best option.

Please note that there is a £20.00 admin fee to make changes to your booking over the phone with our team.

Make your weekend one to remember with our range of extras. This'll definitely be one weekend you won't forget!

PLAYXPERIENCE
Our Big Weekenders have got even bigger! We’ve taken things to a whole new level with our brand-new activity centre, PLAYXPERIENCE. Set over two floors and covering nearly 50,000 square feet, this immersive indoor hub features nine state-of-the-art experiences all under one roof. Expect mind-blowing, adrenaline-pumping activities in the daytime and competitive, interactive bar games in the evening. Take on themed escape rooms, putt your stuff with hi-tech mini golf or challenge your mates to digital darts.

For more info, click here.

Tokens
There’s more to our Big Weekenders than big-name acts and headline moments. That’s why we’ve introduced a whole new way to pay for activities, so you can try as many as possible AND save money.

Early Check-In & Late Check-Out
For just £20 per room, you and your friends can access your accommodation from 1pm (usually 4pm). That means three more hours to get ready for the night ahead! Or, If you fancy an extra two hours of sleep, opt for late check-out at 12pm (usually 10am) for the same price and relax in your room for longer.

The Spa at Bognor Regis
The Ocean Spa is the perfect place to unwind and indulge in a little ‘you time’. Whether you’re after a quick pick-me-up or a full-on pamper session, we’ve got a range of relaxing treatments that’ll leave you feeling refreshed and rejuvenated.

Dining Plans
Our dining plans give you a huge variety of food and drink to fuel you through the night and get you back to your best the next day, ready to do it all again.

Upgrading Your Accommodation
Finding the right accommodation for you is essential to you getting the most out of your break. Thinking of upgrading your booking? Give our team a call on 0330 102 5296 so we can talk you through all of the options and find the right accommodation to suit you and your family!

When you arrive, head to your allocated entrance with your booking reference and your e-mail. If you are arriving before your accommodation is ready, we’d recommend leaving your luggage in your car, until you’ve checked in and collected your welcome pack.

Check in locations:
Bognor Regis
-If you are staying in one of villages head to Skyline Pavilion to check-in.
-If you are staying in one of our hotels head straight to your hotel reception
 
Each guest on your booking will need to show photo ID (passport or driving licence) to get their wristband. Please note, you will NOT be able to collect a wristband on behalf of another guest.

Although we'd recommend guests arriving together where possible, we understand that it's not always possible! All guests will need their photo ID and their booking reference/e-mail to arrive on resort and collect their wristbands, even if arriving later than the rest of the party.

Please note: the lead guest can pick up the Welcome Pack, but they cannot collect wristbands for guests who have not yet arrived.

Yes, only the lead guest can collect the Welcome Pack upon arrival.

We offer complimentary parking for all of our guests staying at Butlin's. The location of parking spaces cannot be reserved. All three hotels at Bognor Regis resort offer their own car parks.

Not to worry, there are plenty of luggage trolleys to help you unload the car and get your belongings into your accommodation!

Once you're on resort the fun can begin, even if your accommodation isn't quite ready for you yet! Check out our Big Weekenders App for must see acts, activities or visit one of our restaurants and bars.

We know that as soon as you arrive on resort you'll want to start having fun straight away! 

Whilst you're waiting to check in to your accommodation why not leave your luggage with our friendly team at Guest Services who will keep your possessions safe and sound whilst you and your family explore and enjoy our facilities. 

Our left luggage service is open until 5pm on check in days and is included in the cost of your break.

Do you plan to arrive by public transport? To ensure a speedy check-in, please take note of what you need to do at each of our resorts:

Bognor Regis: If you're arriving by public transport, you'll need to head to the Day Visitor Entrance, where our team will be ready to direct you to your check-in location, Skyline Pavilion.

Please note: If you are staying in one of our hotels, you’ll be able to check in at your Hotel Reception.

For a full list of available facilities on your break, please download the Butlin's Big Weekend app. We will upload the full line up and available facilities closer to your stay.

Alternatively, in the days leading up to your break, the timetable with act times will be added to the Before You Go page on our website which you can find by clicking here. (https://www.butlins.com/bigweekenders/before-you-go)

All guests attending a Big Weekender need to be named on the booking, and pay for the full duration. You are unable to swap guests midway through a break.

If you'd like to get stocked up with supplies for your break with us you can have your groceries delivered to you at our resorts. Simply provide the applicable address to your grocery provider when placing your order:

Bognor Regis: Upper Bognor Road, Bognor Regis, West Sussex PO21 1JJ 

Deliveries can be accepted at the resort gates, you'll just need to pop down to the entrance and collect your shopping.

Should you lose your wristband or key card, please contact Guest Services team - there is a charge for replacement wristbands issued.

Even though we'll do all we can to give you a fantastic break, things do sometimes go wrong. If something isn't working in your accommodation quite as it should, please call the number within your Welcome Pack or call the below number for the resort you're staying at, and one of our team will come to you so we can try to put things right so you can get back to enjoying your break.

Bognor Regis: 0330 102 5283

Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.

Here is what to do if you need to complain:

If you are on resort and have any concerns, please contact the Guest Services Team, who will endeavour to help you immediately so that you can enjoy the rest of your stay. Their details can be found within your welcome pack and the ‘Out of Hours’ contact number can be found on the back of your key card. If we know of your concerns, we would love the opportunity to try and put things right for you.

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.

If you're feeling unwell, please head back to your accommodation and notify a team member via the Big Weekenders app or on the number in your Welcome Pack as soon as possible.

Butlin's offer our Guests free WIFI services with device speeds up to 8Mbps. On your Butlin's break, our guests can enjoy general internet browsing, social media access and the majority of streaming services where coverage is available 24 hours a day with no download restrictions.

To access wifi go to the settings on your phone, look for local WiFi connections and then select us. 

Check out is no later than 10:00am. However, you and your family are welcome to stay and enjoy yourselves on resort until 11:00 am.

If you fancy an extra two hours of sleep, opt for late check-out at 12pm (usually 10am) for just £20 and relax in your room for longer.

Interested? Check availability via My Account or by giving our team a call on 0330 102 5296 before 4pm the day before your break begins (subject to availability).

When leaving resort there's no need to pop in and check out with us, simply drop off your key cards in the drop off boxes located around the resort and at the resort exit.

Below are the closest hospitals to each of our resorts:

Bognor Regis: Bognor Regis War Memorial Hospital

However, if it's an emergency, please call 999 as usual (as the emergency services will make us aware of the situation so we can provide extra support).

Of course! We accept both cash and contactless payments on all three of our resorts, although contactless is preferred and the limit is £100 across the resort.

Don't worry if something you need isn’t included in your accommodation. Essentials are available to hire from our safes, hairdryers and more!

For more information on prices and what's available to hire please contact the resort you're visiting below:

Bognor Regis: 01243 810077

When you give our Hire Shop team a call, they will be able to check the availability to reserve your chosen item and let you know what time to pop in and collect it. 

Of course you can, in fact we'd love it if you did!

We have a Holiday Booking Shop at each of our resorts where our Butlin's experts are on hand to help you plan your next trip! You’ll have a choice of the best accommodation, access exclusive savings that are only available on resort plus much more! Pop in and see us today.

Find the Holiday Booking Shop in the Skyline Pavilion at Bognor Regis.

Even though we will do all we can to give you a fantastic break, things do sometimes go wrong.

Here is what to do if you need to complain:

If your break is over and you are still unhappy, please write to us within 28 days of your break ending to feedback@butlins.com

The email must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party.

Please include your Booking Reference number on your email, along with any supporting documentation that you think will help us deal with your complaint.

Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.

Please note: We are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts.

Have you left something behind with us on resort? Not to worry, we'll be more than happy to help try to locate and safely return your property to you.

Within your e-mail to our team, please include the below:

-Full description of what you have lost and where
-Your full name
-Booking Reference number (this can be found on your holiday confirmation)
-Where you were staying whilst on resort
-Telephone number we can reach you on.

Bognor Regis: bognorlostproperty@butlins.com

We do our very best to reunite our guests with any lost property, providing us with the above information will be able to help us in reuniting the item(s) to yourselves. We will only contact you back if we have found the item(s) to arrange postage and packaging.

We keep our lost Property for 10 days, after which it is either disposed of or donated to raise funds for our chosen charity which is Great Ormond Street Hospital.

Yes, we do!

We hope you enjoyed your recent stay with us and would love to welcome you back! Why not plan your next break now?​

Booking another break not only adds excitement for you and your family, but it also comes with great benefits. The earlier you book, the better the price!

How to apply online
-Add your desired break to your basket
-In your basket, you'll see an option to add your On Resort discount - enter your surname and booking reference of your most recent booking (you can find this in My Account)
-The discount will be applied to your booking and you can continue in the booking process

How to apply over the phone
-Give our team a call on 0330 102 5295 between 9m and 7pm
-Let the team know you've recently returned from a break and give them the booking reference of your most recent booking

Please note: Your discount is valid for 30 days after the last day of your break.

For the safety, well-being and enjoyment of all of our guests, we do not allow guests to bring excessive quantities of alcohol onto our resort. We are committed to responsible drinking and will confiscate any excessive alcohol at the resort entrance or from your accommodation during your break and give it back to you at the end of the weekend. You may bring up to 12 x 440ml cans of lager, beer or cider or 6L of lager or cider in plastic bottles or a 3L box of wine per person or one (maximum 700ml) bottle of spirit per person.

You may bring this with you on arrival to the weekend only; there is no  re-entry  with  alcohol.  Where  repeated  attempts to breach this condition are made, Butlin’s reserves the right to terminate the contract without notice and without refund of monies paid.  Please  be  aware  that  for  licensing  reasons only drinks bought in  our  venue  bars  may  be  consumed  in our venues. Also, you cannot take drinks from one venue to another.

We have a zero tolerance policy on drugs. Anyone found taking illegal drugs or any other illegal  substance  will  be  asked  to leave our resort and will not receive a refund for any part of their break.

The email must be from the Lead Guest, as you are the person we made this agreement with. We will request Lead Guest permission, if we receive a complaint from another member of your party.

Please include your Booking Reference number on your email, along with any supporting documentation that you think will help us deal with your complaint.

Once received, we will send you an acknowledgment and aim to resolve your complaint within 14 days.

If you do not give us the opportunity to resolve the problem locally, by reporting it whilst on resort, we may not be able to deal positively with any feedback on your return. Claims may be rejected if we have not been given the opportunity to put matters right or investigate your concerns.

Please note: We are unable to carry out a full investigation into any complaint received after 28 days, due to changes that are made at the resorts.

We have a strict ‘No Smoking’ policy (which includes vaporisers, e-cigarettes, and tobacco) in our accommodation and public buildings.  Our outdoor smoking areas are clearly signposted. If your room smells of smoke, a minimum charge of £75 will apply for the additional cleaning required.

It remains the responsibility of the Lead Guest to ensure that all members of the party adhere to our terms and will remain liable for any post-break invoice covering any additional cleaning charge.

Ask your resort which dog breeds are not permitted. Butlin’s reserves the right to refuse any animal considered dangerous.

We do, of course, accept accredited guide dogs and emotional support animals but we do ask that you let us know before your break commences. Our Specialist team can support you with any questions or queries you may have about the facilities and appropriate accommodation that will suit you and your animal's needs. This does mean we can’t guarantee that we’ve never had any dogs in our accommodation.

All guests travelling to our resorts aged 18 or over are required to provide identification on arrival. The only accepted forms of Identification are a photographic driver’s licence or passport (provisional licenses are also accepted). Failure to provide identification (as specified above), if asked will lead to refusal of entry to our resorts.

You are not allowed to resell our breaks or resell our wristbands. Anyone found to be offering the resale of wristbands prior or during the break will lead to the booking being cancelled for both the individual involved and anyone associated to the booking, if identified whilst on resort you will be asked to leave, with no offer of a refund for any time missed on resort. Wristbands can only be used by those that have purchased them and cannot be shared or gifted to others.

If you are no longer able to attend your break, please get in touch with our team on 0330 102 5296 to discuss any options that are available.

To ensure that a safe and secure environment is provided for all of our guests and team, we ask that you please show consideration to others and treat people and our facilities with respect at all times.

Offensive , illegal, or any form of anti social behaviour including excessive noise will not be tolerated. If guests fail to comply with these rules at any point throughout their contract it will be terminated. They and their party will have their booking cancelled prior to arrival and or during their stay whilst  on resort, without refund.

These are standards that we expect from our guests from the moment they contact us, throughout their break and during any post-break communications.

Contracts will also be terminated if Butlin’s has a reasonable suspicion that any guest has committed, or intends to commit any of the above.

From Smurfs to celebrities, traffic cones to Barbie and Ken, we’ve seen it all… or have we? While we whole-heartedly encourage fancy dress on most of our Weekenders, there are certain breaks where you may stand out from the crowd

We want all our guests to have a brilliant time in a safe and secure environment so, to ensure fancy dress costumes enhance the Weekender experience and don’t cause offence, the following guide has been designed to help you avoid any awkward wardrobe malfunctions.
 
Anyone arriving to any venue or walking around our resort wearing anything deemed inappropriate will be asked to return to their accommodation. Refusal to do so will result in you and your party being asked to leave resort, with no refunds given.
 
Any complaints received about behaviour or offensive dress enroute to, or departure from, one of our resorts may also result in you and your party being refused entry with no refunds given. In addition, we reserve the right to refuse you or your party from booking a Butlin’s break again in the future.
 
Inappropriate dress:
 
Avoid anything that can be seen as racially or sexually offensive.
Avoid anything that features bad language or genitalia. This includes clothing and inflatables.
Don’t dress up as/celebrate someone who has committed a criminal act.
Don't use the Butlin's logo/brand or uniform (including reference to security/safety team) on your outfits or T-shirts.
Cowboys, leave your pistols at home! Don’t ‘accessorise’ with any weapon props, including, but not limited to: axes, knives, claws, scissors, whips, or guns. This includes inflatables.

We reserve the right to charge you during or after your stay for any loss or damage to our property. A pre-authorisation for payment may be requested upon your arrival at resort prior to check in for £100 per booking. For multi-unit bookings we will ask for a pre authorisation payment per unit of accommodation, this may be taken from additional guest cards if nominated as the  lead  guest  in  that  accommodation.  For  group  bookings of 19+, you will be asked to give us the lead accommodation guests names before your arrival on resort. This will be made via your debit or credit card. Your card will not be debited unless damages to your accommodation or that of our property are caused. The authorisation from your bank will last for up to 7 days and will impact the availability or access to the amount of funds authorised by your Bank or Building Society.

Butlin’s Big Weekenders breaks are for adults only over the age of 18 years. Children will not be accepted on to the booking or allowed onto resort at any time during this break type. proof of age will be required upon arrival at resort. 

The easiest way to make a payment at any time, that's safe and secure is online via My Account. All you'll need is the booking reference, the postcode and surname of the person who made the booking. The debit and credit cards that we accept are Switch, Delta, Visa and MasterCard; to make a payment online please click here. https://www.butlins.com/account/payment-login

If you are booking your holiday within 70 days of arrival, the full payment will be required at the time of booking. If your booking is further in advance, we also offer a new more convenient way to pay for your Butlin's break called Autopay.

To find out more about Autopay please click here. https://www.butlins.com/bigweekenders/experience/value-for-money/spread-the-cost

Please note: Any payments that are made over the phone with a member of our team will be subject to a £3 administration charge. 

We need to ensure that any last minute bookings are safe and secure, and therefore only accept payment for these via our website if the break begins within 28 days of you booking your holiday. This payment will be made through Verified by Visa.

We completely understand if you prefer to book your break over the phone, and our team will be happy to put everything together for you, but they will ask you to finalise the booking by making payment on our website with the reference number they provide.any additional cleaning charge.

AutoPay is the new and easy way for you to pay for your Big Weekender.

By choosing AutoPay there will be no more worrying about remembering the deadline for your payments, all you need to do is place your deposit and the remaining balance is automatically split into manageable monthly payments.

AutoPay is great for planning your break in advance, just choose the date the payments will be taken each month, your final payment will be debited 10 weeks (70 days) before you arrive.

So, all you need to do is sit back, relax and start looking forward to your break away with your friends.

To find out more about Autopay, click here. https://www.butlins.com/bigweekenders/experience/value-for-money/spread-the-cost

If the card that you have registered to make your automated payments is due to expire before the full payment term, it remains your responsibility to update your details before the expiry date. Failure to do this will result in missed payments from your agreement, if 2 payments are missed after the minimum deposit has been reached, we will remove the autopay service from your booking and your final balance will be required in full 70 days before the start of your holiday.

You can update these details by making a payment (the minimum is £5) here. https://www.butlins.com/account/payment-login

We know that people’s needs change – and we want to give you the best break we can. So, if you decide to change your booking, we’ll try our best to meet your needs. Unfortunately, what you want may cost more or may not be available.

There’s also a minimum £20 admin fee for any changes, unless: (i) the changes are made via your ‘My Account’ profile on our website; or (ii) you made a group booking (19+) and requested the change within 24 hours of making your booking. It may be possible for you to add more guests to a booking or change a name on the booking, but this will be subject to certain identification checks and name changes will also incur a £20 admin fee.

When making a payment online, you will be prompted to go through Verified By Visa which helps confirm the identity of the card holder when making an online purchase. By using this it makes the payment you make with us more secure.

We always hope that you don’t need to cancel your break booking but, if you do, please follow the below steps if you took our Butlin's Holiday Protection at the time of booking.

To make a claim you'll need to email our Customer Care team at holidayprotection@butlins.com at least 48 hours before the start date of your break, then send in written proof, for example a court notification for jury service or a doctor's certificate, via recorded delivery of your reason for cancelling. We'll then write to you within 48 hours of receiving the documentation to let you know whether or not we can provide a refund. There will be a £50 for 2023 or £65 for 2024 per accommodation unit cancellation charge.

To find out more about Butlin's Holiday Protection and what it covers, click here. https://www.butlins.com/bigweekenders/help-contact/holiday-protection

If you need to cancel your booking but you did not take out our Butlin's Holiday Protection, please call us as soon as you can on 0330 102 5296 between 9am and 7pm. Unfortunately, we will not issue a refund and you will need to claim back through your holiday insurance provider.

When making a payment online or over the phone, you will be made aware if your payment has failed, and you can try again. If the issue continues we would recommend contacting your bank to ensure that everything is in order on your account.

Once you've spoken to your bank, if they have confirmed that everything is okay, it may be that we are having technical issues with our payment system, in which case we'd recommend giving it a couple of hours and then trying again.

If you've opted for Autopay and your monthly payment doesn't go through, we will attempt again 7 days later. If the payment fails again, we will notify you by email that there is a problem with your payments, If you have made enough payments to take you above the standard deposit agreement, we will contact you to advise you that we are removing you from the automated payment scheme and your outstanding balance will be required 70 days before your break date starts.

Please note: It is our guests responsibility to ensure that payments are made, and check that if they have taken Autopay that each month the money leaves their account.

The date the remainder of your balance is due can be found on your booking confirmation, it can also be found on the web site under your ‘My account’ profile. Payments by post, online or telephone must be received no later than 70 days before travel for all Butlin’s Big Weekenders breaks. Please note that balance reminders will not be sent, if your booking is not paid on time it may be cancelled. For bookings made within these time scales FULL payment will be required.

Breaks booked whilst on resort (at the Holiday Booking Shop, Discover Butlin's, Guest Services or Hotels) are covered by our Lowest Price Guarantee. This is also available if you have booked your break online or over the phone when we have a Lowest Price Guarantee offer running.

If the same break is offered for sale at a lower price, subject to the terms and conditions below, guests will be eligible for a refund of the price difference.

The refund is subject to the break being for the same resort, dates, duration, accommodation and number of guests, and there still being availability to book.  Lowest Price Guarantee only covers the original break booked. Third-party promotions, for example newspaper offers where you collect tokens are excluded.

If you have booked a break on resort, or have a Lowest Price Guarantee on your booking, and have seen your break at a lower price, please e-mail priceguarantee@butlins.com. When e-mailing our team, please save a quote or send us a screen shot of the final booking page which shows a summary of the quote including accommodation and any dining plans or add ons.  Please be aware that it can take up to 72 hours to receive a response from the team.

If you’re looking for a little more space or prefer self-catering, then our spacious apartments are just the ticket. A home away from home, they boast fully equipped kitchens and open-plan living areas for you and your friends to enjoy this whole party weekend.

To find out more about the different Apartment types we have at each of our resorts, click here and select your resort. https://www.butlins.com/bigweekenders/experience/accommodation

Our Bognor Regis resort is home to three nautical-inspired hotels. The Shoreline overlooks the sea, while the vibrant Wave Hotel has a fresh, nautical theme. And for a little pampering? The Ocean has its very own spa.

To compare each of the hotels and find out even more about each of them, click here. https://www.butlins.com/bigweekenders/locations/bognor-regis/accommodation#hotels

A brilliant base that won’t blow the budget. Practical and affordable, our rooms are equipped with all the essentials you need for a great stay, so you and your friends can wake up feeling refreshed and ready for another day of full-on fun and partying.

To find out more about the different room types we have at each of our resorts, click here and select your resort.  https://www.butlins.com/bigweekenders/experience/accommodation

Our beautiful West Lakes Chalets remain loyal to the history of the traditional Butlin's chalet with modern touches to keep them comfortable and contemporary.

To find out more about about West Lakes Chalets, click here. https://www.butlins.com/bigweekenders/locations/minehead/accommodation#premium

At Butlin’s, we’re always looking for ways to improve your experience. As part of our ongoing commitment to making things easier for our guests, we have made some updates to the names of our accommodation.

But please don’t worry, if you booked before 17th October everything else about your booking and what’s included in your accommodation remains exactly the same, we’re only changing the name. If you have selected your accommodation through our accommodation picker, your selected accommodation will also stay the same.  

Select the resort you're interested in or visiting below, and then towards the top of the page you will see the option to view a map of the resort.

These maps are colour coded and show you where the accommodations are located around the resort to give you an idea of where to expect to be allocated.

Bognor Regis https://www.butlins.com/bigweekenders/locations/bognor-regis

We offer complimentary parking for all of our guests staying at Butlin's. The location of parking spaces cannot be reserved. All three hotels at Bognor Regis resort offer their own car parks.

Please note: The location of parking spaces cannot be reserved.

As our accommodations really do vary with what's included, we'd recommend taking a peek at our handy comparisons for each of our resorts. It will break down each accommodation, and let you know exactly what's included within it compared to the others we offer.

Firstly click the resort you're interested in or visiting below, and then towards the top of the page you will see the option to "FIND OUT WHAT'S IN YOUR ACCOMMODATION".

Bognor Regis: https://www.butlins.com/resorts/bognor-regis/accommodation

Once you have selected your accommodation and dining plans etc, you will be given the option to add any extras to your booking. We do offer a £15 guaranteed ground floor (subject to availability), which you can add to your booking to ensure that you will be allocated a ground floor accommodation.

If you have a Blue Badge you can show this to our team once you arrive on resort, and they will refund the £15 back to you.

Please note: You are only guaranteeing that you will be ground floor, not the location on the resort that the accommodation will be.

Yes you can!

Let us tell you all about our Accommodation Picker tool! That’s right, you can now choose the exact room, apartment, or chalet you want to stay in while on holiday at Butlin’s. Whether you want to be close to all the action or away from the hustle and bustle, you can pick the perfect place in a spot that’s right for you and your party.

Starting from just £25, you can make your holiday a breeze from the moment you hit ‘book’.

To find out more about selecting your own accommodation, click here. (https://www.butlins.com/discover-butlins/extras/accommodation-picker)

After all that partying, you’ll no doubt have worked up an appetite. Luckily, we’ve got loads of dining options to help you refuel throughout your weekend.

Breakfast Only Dining
Feeling fragile? Get yourself going with a HUGE buffet breakfast! Tuck into a full English or choose from a selection of cold options, then wash it down with unlimited tea, coffee, and juice.

To find out more about our Breakfast Only Dining plan, click here. https://www.butlins.com/bigweekenders/experience/food-and-drink/dining-plans/breakfast-only-dining

To find out more about our Food Court Dining plan, click here. https://www.butlins.com/bigweekenders/experience/food-and-drink/dining-plans/food-court-dining

Premium Dining
You’ll be spoilt for choice with our Premium buffet breakfast and dinner options on your Big Weekender. Think freshly cooked eggs in the morning, exciting new flavours every evening, and live cooking stations!

To find out more about our Premium Dining plan, click here. https://www.butlins.com/bigweekenders/experience/food-and-drink/dining-plans/premium-dining

Of course!

We have a variety of restaurants to cover every craving, from traditional fish & chips and classic pub grub to American-style favourites and flame-cooked chicken.

Bognor Regis: From hot, delicious pizza at Papa Johns to quick bites in our new Skyline Eats, there's something for all tastes in Bognor Regis. Explore our food and drink venues by clicking here.  https://www.butlins.com/bigweekenders/locations/bognor-regis/food-and-drink

Whether you choose Food Court or Premium Dining, in all our Buffet Restaurants, you'll find heaps of glorious vegetarian options out on display. 

Whether you're after gluten free options, need to discuss lactose intolerance or would like a vegan alternative, our friendly team will be on hand to answer all of your questions and make sure you enjoy a tasty meal - from starters right the way through to desserts! 

Weve got everything, from gluten-free Shepherd's Pie, to vegetarian custard! There's vegan chilli, Oumph! soya that you can swap into your curry if you like, vegan ice cream and even our gravy is gluten free, lactose free and vegan!  

We don't just stop at the food either! When it comes to a good cuppa or hot coffee, if you're favourite brew needs something a little different we've got almond, coconut, lactose free, oat, rice and soya milk available!  Our natural fruit juices at breakfast are 100% vegan, lactose free and gluten free! Plus the popular Rose Pear and Lemon Lime real juice drinks in the evening are low in sugar, 100% vegan, lactose free, gluten free and contain natural flavours, colours, minerals and vitamins!

Please note: At this time, we are unable to provide Halal meat. We are working closely with suppliers to be able to change this and we will update all guests as soon as this changes.

To ensure the safety of our guests, we're sorry to say we do not allow the use of barbecues anywhere on our resorts.

If you're looking for a bite to eat whilst staying with us, why not try our fantastic range of on resort restaurants? Click here for more details of what delicious options are available. https://www.butlins.com/bigweekenders/experience/food-and-drink

They do indeed! Dining packages must be added to all guests on your booking and for the full duration of your break.

To view a sample menu for one of our dining plans, simply click the plan below but please note that these are samples, and may not be the exact dishes served during your stay with us.

Breakfast Only Dining https://www.butlins.com/bigweekenders/experience/food-and-drink/dining-plans/breakfast-only-dining
Food Court Dining  https://viewthe.menu/nzgv
Premium Dining  https://www.butlins.com/bigweekenders/experience/food-and-drink/dining-plans/premium-dining

Please be aware that for licensing  reasons only drinks bought in our venue  bars may be consumed  in our venues. Also, you cannot take drinks from one venue to another. 

Our Big Weekenders have got even bigger! We’ve taken things to a whole new level with our brand-new activity centre, PLAYXPERIENCE. Set over two floors and covering nearly 50,000 square feet, this immersive indoor hub features nine state-of-the-art experiences all under one roof. Expect mind-blowing, adrenaline-pumping activities in the daytime and competitive, interactive bar games in the evening. Take on themed escape rooms, putt your stuff with hi-tech mini golf or challenge your mates to digital darts.

For more info, check out our PLAYXPERIENCE page. https://www.butlins.com/bigweekenders/experience/activities/playxperience

Ready to take on PLAYXPERIENCE? Then you’ll need to get yourself some Activity Tokens. Think of them as a type of digital currency that can be redeemed against any activity inside our immersive indoor hub. They pack a pocket-friendly punch and give you the flexibility to pick and choose exactly what activities you want to try. And the more you play, the less you pay! They’re also a great way of keeping track of your budget, meaning no more surprise spends while you’re on resort. So, load up and lock in some fun.

For more info, check out our Activity Tokens page. https://www.butlins.com/bigweekenders/experience/extras/tokens

They'll both be available at selected times on our Big Weekenders!

Feeling a little delicate from the night before? There’s nothing like a Butlin’s pool party to wash away the hangover. Swap your sequins for a swimsuit and jump into our huge inflatable-filled pools. While resident DJs blast out the tunes, you can blast down the flumes… or just take it easy in the lazy river.

Calling all thrill-seekers! Take your weekend to new heights in our Fairgrounds, featuring dodgems, waltzers, chairoplanes, vintage stall games and more. And with unlimited entry included in the price, you can get that adrenaline pumping all weekend long. Just go easy on the drinks beforehand…

Click here to find out more about the fairground on Big Weekenders. https://www.butlins.com/bigweekenders/experience/activities/fairground

Our Changing Places Toilet is now open at our Bognor Regis resort as part of our brand-new activity centre, PLAYXPERIENCE.

Our changing Places toilets can be accessed during the venue’s opening times.

For more information, please visit www.changing-places.org.

You will find below what's available to charge your car on or around our resorts:

Bognor Regis
Although we don't have these facilities on resort, the local Tesco Superstore and Regis Centre Car Park do.

We do! You'll find ATM's at all three of our resorts, however there is a small fee to withdraw money from these machines.

Sometimes! We can't confirm in advance; however, if any of the acts are taking part in a meet and greet, they will announce it during their performance.

There are occasions where withdrawal of certain entertainment and acts are made by Butlin's for reasons beyond our control. We do advise that line ups are subject to change up until your break begins.

We are only able to keep hold of photos taken during a break whilst the weekend is still going on. Once the break has ended if you have returned home without picking up or purchasing your photos we will be unable to recover these for you.

Yes, the use of strobe/flashing lights will be used in venues throughout our breaks. We would recommend speaking to our team on resort if you have any concerns before entering these venues.

We're delighted to hear that you're looking to join Don’t Tell Mama.

To get in touch with our Entertainment's team directly, please contact hello@dont-tell-mama.co.uk

Please note: The team will take a close look at what you send over and get back to those who they would like to see more from.

You're not able to reserve seats in advance on our Big Weekenders but you are able to remain in the same venue all evening.

Although you're not allowed to get up and dance on our stages, we definitely encourage strutting your stuff on our dance floors!